General Questions
We provide a variety of products, including mugs, t-shirts, hoodies, and more, all featuring unique fossil-inspired artwork.
Yes, our designs are inspired by actual fossils and paleontological illustrations, ensuring scientific accuracy and artistic appeal.
Absolutely! If you have a specific fossil or idea in mind, we’d love to bring it to life. Contact us with your request.
Our apparel comes in a wide range of sizes. Please refer to the size chart on the product page for exact measurements.
Yes we use eco-friendly inks and materials where possible.
Payment
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also support PayPal, Google Pay, and other secure payment options depending on your region.
Yes, absolutely! All transactions are processed through secure payment gateways, and your payment details are encrypted to ensure complete security.
You’ll be charged at the time of purchase when you confirm your order.
Currently, our system only supports one payment method per transaction.
Yes, our payment processor automatically converts your currency based on your location. You’ll see the total cost in your local currency at checkout.
Some banks or payment providers might charge a small foreign transaction fee. Please check with your provider for details.
If your payment doesn’t go through, try the following:
- Double-check your card details or PayPal information.
- Ensure you have sufficient funds in your account.
- Contact your bank to ensure there are no issues with the transaction.
If the issue persists, contact us for assistance.
Orders can only be canceled within the first 12 hours after purchase, as we begin processing them immediately. Contact us as soon as possible if you need to cancel.
Taxes may apply depending on your location and are calculated at checkout. For international orders, customers are responsible for any customs duties or import taxes.
Shipping
Most orders are processed within 2-5 business days. Shipping times vary depending on your location but typically range from 5-15 business days.
Yes, we offer worldwide shipping! Shipping costs and delivery times will vary depending on your location.
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor its journey.
If your order arrives damaged, please contact us within 7 days with photos of the issue, and we’ll provide a replacement or refund.
Returns and Refunds
We accept returns for defective or incorrect items within 30 days of purchase. Unfortunately, since items are made to order, we cannot accept returns for change of mind.
Simply contact us via email or through our website’s contact form with your order details, and we’ll guide you through the process.